Common Issues with Promo Codes

While using promo codes at Reallux is typically smooth, occasionally, customers may encounter issues. Here are some common problems and how to resolve them.

1. Invalid or Expired Promo Codes

• Issue: One of the most common problems is entering a promo code that has expired or is no longer valid.
• Solution: Double-check the expiry date of the promo code. If it has expired, unfortunately, it can no longer be used. Look out for current promotions on our website or subscribe to our newsletter for the latest offers.

2. Minimum Purchase Requirements

• Issue: Some promo codes may require a minimum purchase amount to be eligible for the discount.
• Solution: Ensure your cart meets the minimum spending requirement specified in the promo code’s terms and conditions. Add more items if needed to reach the minimum threshold.

3. Excluded Items

• Issue: Certain promo codes may not apply to all products, especially limited editions or items already on sale.
• Solution: Review the terms and conditions of the promo code to see if any exclusions apply. Consider adding eligible items to your cart to utilize the discount.

4. One-Time Use Codes

• Issue: Some promo codes are single-use and cannot be applied if they’ve already been redeemed.
• Solution: If you’ve used the code before, it cannot be reused. Check for other available promo codes, or contact Reallux customer service for assistance.

5. Technical Glitches

• Issue: Occasionally, technical issues may prevent a promo code from being applied.
• Solution: Refresh the checkout page or try using a different browser. If the problem persists, contact our customer support team for immediate assistance.