What to Do If You Don’t Receive a Confirmation

Introduction:

Not receiving a payment confirmation can be concerning. If you don’t receive a confirmation from Reallux after making a purchase, follow these steps to resolve the issue.

Steps to Take:

1. Check Your Spam/Junk Folder:

   • Sometimes, confirmation emails might be filtered into your spam or junk folder. Check these folders to see if the confirmation email was mistakenly marked as spam.

2. Verify Your Email Address:

   • Ensure that you entered the correct email address during the checkout process. If there was a typo, the confirmation email might not reach you.

3. Review Your Account Notifications:

   • Log in to your Reallux account and navigate to the "Settings" or "Notifications" section. Make sure email notifications are enabled and your email address is correct.

4. Check Payment Status:

   • Log in to your Reallux account and go to the "Order History" section. Check the status of your recent order to see if it was processed successfully.

5. Contact Customer Support:

   • If you still don’t receive a confirmation, contact Reallux customer support for assistance. Provide your order details and payment method used. Our support team will help you verify your transaction and resend the confirmation if needed.

Additional Tips:

• SMS Confirmation: If you have opted in for SMS notifications and didn’t receive a confirmation, ensure that your mobile number is correct in your account settings.
• Payment Gateway: Check with your payment gateway (e.g., PayPal, credit card provider) to confirm that the payment was processed successfully.

Conclusion:

If you don’t receive a payment confirmation from Reallux, follow these steps to resolve the issue promptly. Ensuring you receive your confirmation helps you stay informed and confident about your transactions.