Requesting Invoice Corrections

Introduction:

If you notice any errors or discrepancies on your Reallux invoice, it’s important to get them corrected promptly. Follow these steps to request an invoice correction.

Steps to Request Invoice Corrections:

1. Review Your Invoice:

   • Carefully check all details on your invoice, including item descriptions, quantities, prices, and billing information.

2. Contact Customer Support:

   • Visit the "Support" section on the Reallux website.
   • Choose your preferred method to contact customer support (live chat, email, or phone).

3. Provide Invoice Details:

   • When contacting support, provide your invoice number, order number, and a detailed description of the error.
   • Specify the corrections needed, such as incorrect item quantities or billing address errors.

4. Submit Supporting Documents:

   • If necessary, attach any supporting documents that can help clarify the error (e.g., order confirmation email, payment receipts).

5. Follow Up:

   • After submitting your correction request, follow up with customer support to ensure your request is being processed.
   • Check your email for updates on the status of your correction request.

6. Receive Corrected Invoice:

   • Once the corrections are made, you will receive an updated invoice via email.
   • Review the corrected invoice to ensure all errors have been addressed.

Conclusion:

Requesting invoice corrections at Reallux is a straightforward process. By following these steps, you can ensure that your invoice is accurate and up-to-date.