How to Request Warranty Service

Requesting warranty service for your Reallux product is a straightforward process designed to ensure that you receive the support you need. Follow these steps to request warranty service effectively:

1. Verify Warranty Coverage
Before requesting service, check your warranty documentation to confirm that your issue is covered. Ensure that the warranty is still valid and that the problem falls within the terms of coverage.

2. Gather Necessary Information
Prepare the following information for your warranty service request:

• Product Information: Model number, serial number, and purchase date.
• Proof of Purchase: A copy of your receipt or invoice.
• Description of the Issue: A detailed description of the problem you are experiencing with your product.

3. Contact Customer Service
Reach out to Reallux’s customer service team through the following methods:

• Online: Visit the Reallux website and use the warranty service request form or chat support.
• Phone: Call our customer service hotline for direct assistance.
• Email: Send an email to the provided customer support address with your request details.

4. Follow Instructions Provided
Our customer service team will guide you through the next steps. This may involve troubleshooting the issue, providing repair or replacement options, and arranging for the product to be sent for repair if necessary.

5. Obtain a Service Request Number
If required, request a service request number or ticket for tracking your warranty service. This helps keep track of your case and provides a reference for any follow-up.

6. Review and Confirm
Confirm any instructions or arrangements provided by our customer service team. Ensure you understand the process, including any shipping instructions or repair timelines.

Need Further Assistance?
If you encounter any difficulties or have questions during the process, our customer service team is available to assist you at every step.