What to Do If Your Delivery Is Late

Introduction:

At Reallux, we strive to ensure timely delivery of your luxury items. However, sometimes delays can occur. Here’s what to do if your delivery is late.

Steps to Take If Your Delivery Is Late:

1. Check Tracking Information:

   • Log in to your Reallux account and navigate to "Order History."
   • Select the order in question and review the tracking information for any updates or changes in the delivery status.

2. Review Estimated Delivery Date:

   • Compare the current date with the estimated delivery date provided. Sometimes delays are minimal and may resolve within a day or two.

3. Contact the Carrier:

   • If the tracking information shows no recent updates or indicates a problem, contact the shipping carrier’s customer service. Provide your tracking number and inquire about the status of your shipment.

4. Verify Shipping Address:

   • Ensure that the shipping address provided in your order is correct. An incorrect address can cause delivery delays.

5. Allow Extra Time:

   • During peak seasons or extreme weather conditions, deliveries may take longer than usual. Allow a few extra days for your shipment to arrive.

6. Contact Reallux Customer Support:

   • If your delivery is significantly delayed, contact Reallux customer support. Provide your order number and tracking information. Our team will assist you in resolving the issue and provide updates.

Conclusion:

While delivery delays can be frustrating, following these steps can help you identify and resolve the issue promptly. Reallux is committed to ensuring your items arrive as quickly as possible.