How to Track Your Order

Tracking your Reallux order is simple and straightforward. Follow these steps to keep updated on your purchase:

1. Visit the Reallux Website:

   • Go to www.reallux.com.
   • Click on the "My Account" button at the top right corner.
   • Log in with your email and password.

2. Go to Order History:

   • Once logged in, navigate to the "Order History" section.
   • Select the order you wish to track.

3. View Tracking Details:

   • Click on the "Track Order" button next to your order.
   • You will see the current status and tracking details.

Understanding Order Status Updates

When tracking your Reallux order, you might encounter various status updates. Here’s what they mean:

• Order Received: We have received your order and are processing it.
• Order Confirmed: Your payment has been confirmed, and your order is being prepared.
• Shipped: Your order has been shipped and is on its way.
• Out for Delivery: Your order is out for delivery and will reach you soon.
• Delivered: Your order has been delivered.

What to Do If Your Order Is Delayed

If your Reallux order is delayed, follow these steps:

1. Check Tracking Updates:

   • Verify the latest status and estimated delivery date.

2. Contact Customer Support:

   • Reach out to our customer support team via live chat, email, or phone for assistance.

3. Review Delivery Policies:

   • Review our delivery policies for possible reasons for the delay and next steps.