Frequently Asked Questions About Our Loyalty Program

We understand that you may have questions about the Reallux Loyalty Program. Here are answers to some of the most frequently asked questions to help you get started.

1. How Do I Join the Reallux Loyalty Program?

• Joining our Loyalty Program is easy and free. Simply create an account on our website, and you’ll automatically be enrolled in the program.

2. Do Loyalty Points Expire?

• Yes, loyalty points have an expiration date. Typically, points expire 12 months after they are earned. You will receive reminders before your points expire, so you have ample time to redeem them.

3. Can I Earn Points on Sale Items?

• Yes, you can earn loyalty points on sale items, just as you would on full-priced items. However, some promotions may offer different point values for discounted products.

4. How Do I Check My Points Balance?

• You can check your points balance by logging into your Reallux account. Your balance, along with your earning and redemption history, will be displayed in the “Loyalty Program” section.

5. Can I Use Points and a Promo Code Together?

• Yes, in most cases, you can use your loyalty points in conjunction with a promo code. The discount from your points will be applied first, followed by the promo code.

6. What Happens If I Return an Item?

• If you return an item, the points earned from that purchase will be deducted from your account. If you used points to make the purchase, those points will be refunded to your account.

7. Are There Any Restrictions on Redeeming Points?

• Loyalty points can be redeemed on most items, but there may be restrictions during certain promotions or on specific limited-edition products. Check the terms and conditions for details.

8. Can I Transfer My Points to Someone Else?

• No, loyalty points are non-transferable and can only be used by the account holder.