Our Return Policies Explained

Introduction:

At Reallux, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we strive to make the process as smooth and straightforward as possible. Here’s an overview of our return policies to help you understand the conditions and procedures for returning products.

Return Eligibility:

1. Timeframe:

   • Items must be returned within 30 days of the purchase date to be eligible for a refund or exchange.

2. Condition:

   • Items must be returned in their original condition, unworn, unused, and with all original tags and packaging intact.

3. Proof of Purchase:

   • A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items:

1. Personalized or Custom Items:

   • Items that have been personalized or custom-made to your specifications cannot be returned.

2. Final Sale Items:

   • Items marked as “Final Sale” are not eligible for return or exchange.

3. Hygiene Products:

   • For hygiene reasons, certain products such as earrings and intimate apparel are not returnable if the packaging has been opened.

Return Process:

1. Initiate the Return:

   • Log in to your Reallux account, navigate to your order history, and select the item you wish to return. Follow the instructions to start the return process.

2. Return Authorization:

   • Once your return request is approved, you will receive a return authorization and instructions on how to send back the item.

3. Packaging:

   • Pack the item securely in its original packaging, including all accessories, tags, and documentation. Include the return authorization slip inside the package.

4. Shipping:

   • Attach the prepaid return shipping label provided by Reallux to the package, or choose your preferred shipping method at your expense if a prepaid label is not provided.
   • Drop off the package at the designated shipping carrier or return location.

5. Tracking:

   • Keep a copy of the return shipping receipt and tracking number for your records. Use this information to track the status of your return shipment.

Refunds and Exchanges:

1. Refunds:

   • Once your return is received and inspected, you will receive a confirmation email. Refunds will be processed to the original method of payment within 5-7 business days.
   • Shipping fees are non-refundable unless the return is due to a Reallux error or a defective item.

2. Exchanges:

   • If you requested an exchange, the replacement item will be shipped to you once the returned item is received and inspected.
   • Exchanges are subject to product availability. If the requested item is not available, a refund will be issued.

Damaged or Defective Items:

1. Report the Issue:

   • If you receive a damaged or defective item, contact Reallux customer support immediately. Provide your order number, a description of the issue, and photos of the damage or defect.

2. Return Authorization:

   • You will receive a return authorization and a prepaid return shipping label to send back the damaged or defective item.

3. Replacement or Refund:

   • Upon receipt of the returned item, a replacement will be shipped to you, or a refund will be issued to the original method of payment.

Contacting Customer Support:

• If you have any questions or need assistance with your return, please contact Reallux customer support via live chat, email, or phone. Our team is here to help you with any issues you may encounter.

Conclusion:

Understanding Reallux’s return policies ensures a smooth and hassle-free return process. By following these guidelines, you can return items with confidence and receive the support you need. If you have any questions or need further assistance, please reach out to our customer support team.