How Refunds Are Processed

Introduction:

At Reallux, we aim to make the refund process as straightforward and transparent as possible. Here’s a detailed guide on how refunds are processed, so you know what to expect when returning an item.

Steps for Processing Refunds:

1. Return Initiation:

   • Request Return: Begin by logging into your Reallux account, navigating to your order history, and selecting the item you wish to return. Follow the instructions to start the return process.
   • Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send back the item.

2. Return the Item:

   • Packaging: Pack the item securely in its original packaging, including all accessories, tags, and documentation. Include the return slip or a copy of the return confirmation inside the package.
   • Shipping: Attach the prepaid return shipping label provided by Reallux, or choose your preferred shipping method if a prepaid label is not provided. Drop off the package at the designated shipping carrier or return location.

3. Inspection and Processing:

   • Receipt of Return: Once Reallux receives the returned item, it will be inspected to ensure it meets the return conditions (new, unused, original tags, etc.).
   • Inspection Timeline: Inspections typically take 2-3 business days from the date the return is received.

4. Refund Approval:

   • Condition Check: If the item meets the return conditions, the refund will be approved.
   • Partial Refunds: If the item is used, damaged, or missing parts, a partial refund may be issued. You will be notified of the deduction amount and the reason for the partial refund.

5. Issuing the Refund:

   • Original Payment Method: Refunds are processed to the original method of payment used at the time of purchase (credit card, PayPal, etc.).
   • Refund Notification: You will receive an email confirmation once the refund has been processed, including details of the refunded amount.

6. Refund Processing Time:

   • Standard Processing Time: Refunds typically take 5-7 business days to appear in your account after the refund has been issued.
   • Bank Processing Time: The exact time frame may vary depending on your bank or payment provider.

Special Cases:

1. Defective or Incorrect Items:

   • If you received a defective or incorrect item, the return shipping cost will be covered by Reallux. Once the item is received and inspected, a full refund will be issued.

2. Gift Returns:

   • If the item was received as a gift, refunds may be processed as store credit or refunded to the original purchaser’s payment method. Contact customer support for assistance with gift returns.

3. Late Returns:

   • Items returned after the 30-day return window may be eligible for a partial refund at the discretion of Reallux. Contact customer support for further information.

Refund Example Scenarios:

1. Example 1: Full Refund

   • Item: $100 dress
   • Condition: New, unused, original packaging
   • Refund: $100 to original payment method

2. Example 2: Partial Refund

   • Item: $150 watch
   • Condition: Used, minor scratches
   • Deduction: $30 for wear and tear
   • Refund: $120 to original payment method

3. Example 3: Defective Item

   • Item: $200 handbag
   • Condition: Defective zipper
   • Refund: $200 to original payment method (including return shipping cost covered by Reallux)

Contacting Customer Support:

• If you have any questions or encounter issues during the refund process, contact Reallux customer support via live chat, email, or phone. Our team is here to assist you with any concerns you may have.

Conclusion:

Understanding how refunds are processed at Reallux ensures a smooth and transparent experience. By following these steps, you can confidently return items and receive your refund promptly. If you have any questions or need further assistance, please reach out to our customer support team.