What Is Covered Under Warranty

Understanding what is covered under your warranty is essential to ensure you get the support you need if something goes wrong with your Reallux product. Here’s a breakdown of what our warranties typically cover and what you should be aware of.

Coverage Details:

1. Manufacturing Defects: Our warranty covers defects that arise due to faulty materials or workmanship. This includes issues such as broken parts or malfunctions that are not caused by user error.

2. Repair and Replacement: If your product develops a defect covered under the warranty, Reallux will either repair it or replace it with a new or refurbished item, depending on the situation.

3. Parts and Labor: The warranty generally covers the cost of both parts and labor required to fix the product. This ensures you don’t incur additional costs for standard repairs.

What Is Not Covered:

1. Accidental Damage: Damage resulting from accidents, misuse, or improper handling is not covered. This includes drops, spills, or exposure to extreme conditions.

2. Normal Wear and Tear: Over time, products may experience wear and tear that is not covered under the warranty. This includes cosmetic damage or gradual performance degradation.

3. Unauthorized Repairs: If repairs are conducted by unauthorized technicians or using non-Reallux parts, the warranty may become void.

4. Consumables: Items such as batteries or filters that are subject to regular replacement are not covered under the warranty.

Special Conditions and Exclusions: Certain conditions or exclusions may apply based on the specific product or warranty type. Always refer to your warranty documentation for detailed information about coverage limits and conditions.

For any questions about what’s covered or to file a warranty claim, please contact our customer service team or refer to your product’s warranty documentation.