Terms and Conditions of Extended Warranty

Understanding the terms and conditions of your extended warranty is crucial to ensure you fully understand the coverage and any limitations. Here’s an overview of what to expect from the extended warranty terms for Reallux products:

Coverage Period
The extended warranty will specify the additional period of coverage beyond the standard warranty. This period varies based on the plan selected.

What Is Covered

• Repair and Replacement: Covers defects in materials and workmanship that occur during the extended warranty period. Specific details about parts and labor included will be outlined.
• Additional Services: Some plans include services such as in-home repairs, loaner products, or expedited service.

Exclusions

• Accidental Damage: Coverage does not include damage resulting from accidents, misuse, or abuse.
• Wear and Tear: Normal wear and tear or deterioration over time are not covered.
• Unauthorized Repairs: Repairs conducted by unauthorized technicians or with non-Reallux parts may void the warranty.

Transferability
Some extended warranties are transferable to new owners if you sell or give away your product. Check the terms to understand how to transfer coverage and any associated fees.

Claim Process
To file a warranty claim, follow the procedure outlined in your warranty documentation. This typically involves contacting customer service, providing proof of purchase, and describing the issue.

Cancellation and Refunds

• Cancellation Policy: You may be able to cancel your extended warranty within a specified period for a full or partial refund. Check the terms for details on how to cancel.
• Refunds: If applicable, refunds are subject to the conditions outlined in the warranty terms.

Dispute Resolution
In case of disputes or disagreements regarding coverage, refer to the dispute resolution process described in the terms. This may involve mediation or arbitration.

For Detailed Information
Refer to the extended warranty documentation provided at the time of purchase for comprehensive details on coverage, exclusions, and terms. If you have any questions or need clarification, our customer service team is here to help.