Warranty Claim Policy at RealLux

RealLux is extending the warranty policy for purchases made within the time period of September 1, 2024 through September 30, 2024 from the Labor Day sale for 60 days satisfaction guaranteed. If your order was placed outside of the month of September 2024, your item is still covered under our 30 days satisfaction guaranteed. 

At RealLux, we strive to provide our customers with high-quality products and exceptional customer service. In the event that you need to make a warranty claim, we want to ensure that the process is as smooth and efficient as possible. Here’s everything you need to know about our warranty claim policy:

1. Eligibility: Our warranty covers manufacturing defects and faults in materials for a period of [insert warranty period]. To be eligible for a warranty claim, you must have proof of purchase from an authorized RealLux retailer.

2. How to Make a Claim: If you believe that your product is eligible for a warranty claim, please contact our customer support team at [insert contact information]. Our team will guide you through the necessary steps to process your claim.

3. Assessment and Resolution: Once we receive your warranty claim, our team will assess the issue and determine the appropriate resolution. This may include repairing or replacing the product, depending on the nature of the defect.

4. Exclusions: Our warranty does not cover damage caused by misuse, neglect, or normal wear and tear. It also does not cover products that have been altered or modified in any way.

5. Customer Satisfaction: At RealLux, we are committed to ensuring that our customers are satisfied with their purchases. If you have any concerns or questions about our warranty claim policy, please don’t hesitate to reach out to our customer support team.

We hope that this information provides clarity on our warranty claim policy. If you have any further questions, please feel free to contact us. Thank you for choosing RealLux.