Steps for Sending Your Product for Repair

If your Reallux product needs to be sent for repair under warranty, follow these steps to ensure a smooth and efficient process:

1. Obtain Authorization
Before sending your product, ensure that you have obtained authorization from Reallux’s customer service. This may involve receiving a service request number or repair authorization form.

2. Pack the Product Securely
Proper packaging is crucial to prevent damage during shipping. Follow these guidelines:

• Original Packaging: Use the original packaging if available, as it is designed to protect the product.
• Secure Packing: Ensure that the product is securely wrapped with cushioning materials to prevent movement and impact.

3. Include Required Documentation
Inside the package, include the following documents:

• Service Request Number: Clearly write the service request number or repair authorization form.
• Proof of Purchase: Include a copy of your receipt or invoice.
• Description of the Issue: Provide a brief description of the problem for the repair technicians.

4. Ship the Product
Choose a reliable shipping method that offers tracking and insurance. Send the product to the address provided by Reallux’s customer service. Be sure to keep a copy of the shipping receipt and tracking number for your records.

5. Track the Shipment
Monitor the shipment using the tracking number to ensure it reaches our service center. You can check the status of your shipment and confirm its arrival.

6. Await Confirmation
Once your product arrives at our service center, you will receive confirmation from our team. We will inform you of the repair status and any further steps if needed.

7. Follow Up
If you have not received updates within the expected timeframe, follow up with customer service to check on the progress of your repair.

For Any Issues or Questions
If you encounter any difficulties or have questions about sending your product for repair, our customer service team is available to assist you throughout the process.