Preparing Your Product for Service

Properly preparing your Reallux product for service helps ensure that the repair process goes smoothly. Follow these steps to prepare your product:

Backup Data (If Applicable)
If your product stores data (e.g., electronic devices), back up your information before sending it for service. This ensures you don’t lose any important data during the repair process.

Remove Accessories
Take out any accessories, attachments, or personal items from the product. This includes items like memory cards, batteries, or external devices that are not part of the original product.

Clean the Product
Clean the exterior of the product to ensure it’s free of dirt and debris. This helps the service technicians work more efficiently and prevents unnecessary damage during handling.

Package the Product Securely
Use the original packaging if available, as it is designed to protect the product. If not, securely pack the product with adequate cushioning to prevent damage during shipping.

Include Required Documentation
Attach any necessary documentation inside the package, such as:

• Proof of Purchase: A copy of your receipt or invoice.
• Description of the Issue: A brief note detailing the problem you’re experiencing.
• Service Request Number: If you have a service request number, include it with the product.

Check for Additional Instructions
Review any additional instructions provided by Reallux or the service center. Follow these instructions to ensure you’ve completed all required steps before sending your product for service.

Label the Package Clearly
Clearly label the package with the service center’s address and your return address. This helps ensure the product reaches the right destination and can be returned to you after repair.

Need Assistance?
If you have any questions about preparing your product for service or need help with packaging, contact Reallux’s customer service for guidance.