Scheduling a Service Appointment

Scheduling a service appointment with an authorized Reallux service center is an important step to ensure timely and efficient support. Here’s how to schedule an appointment:

Determine the Need for an Appointment
Assess whether your product requires an appointment or if you can simply drop it off at an authorized service center. Some repairs may require a scheduled appointment, while others may be handled on a walk-in basis.

Find Contact Information
Obtain the contact details of the authorized service center where you plan to schedule your appointment. This information can be found on the Reallux website or by contacting customer service.

Contact the Service Center
Reach out to the service center via phone or email to schedule an appointment. Provide them with your product details, including the model number, serial number, and a brief description of the issue.

Provide Required Information
When scheduling the appointment, be prepared to provide:

• Proof of Purchase: To verify warranty status.
• Service Request Number: If applicable.
• Preferred Appointment Times: Offer a few time slots that work for you.

Confirm the Appointment
Confirm the date and time of your appointment with the service center. Ask for any specific instructions regarding the service appointment, such as what to bring or how to prepare your product.

Prepare for the Appointment
Ensure your product is prepared according to the instructions provided in the “Preparing Your Product for Service” article. Bring any necessary documentation with you to the appointment.

Follow Up
If you need to reschedule or cancel the appointment, contact the service center as soon as possible to make the necessary changes.

Need Help?
If you encounter any issues while scheduling your service appointment or have additional questions, reach out to Reallux’s customer service for support.