How to Start a Return

Introduction:

At Reallux, we aim to ensure your complete satisfaction with every purchase. If you need to return an item, follow these simple steps to initiate the return process.

Steps to Start a Return:

1. Log In to Your Account:

   • Visit www.reallux.com and log in to your account using your email and password.

2. Navigate to Order History:

   • Click on your profile icon or name at the top right corner of the homepage.
   • Select "Order History" from the dropdown menu to view your past orders.

3. Select the Order:

   • Find the order containing the item you wish to return.
   • Click on the order to view the order details.

4. Initiate the Return:

   • In the order details, locate the item you want to return.
   • Click on the "Return Item" or "Start Return" button next to the item.

5. Choose a Reason for Return:

   • You will be prompted to select a reason for the return from a dropdown menu (e.g., wrong size, defective item, not as described).
   • Provide any additional comments or details about the return if necessary.

6. Select Return Method:

   • Choose your preferred return method. Options may include:
     • Prepaid Return Label: Print a prepaid return shipping label provided by Reallux.
     • Drop-off: Drop off the item at a designated return location or store.

7. Pack the Item:

   • Carefully pack the item in its original packaging, including all accessories, tags, and documentation.
   • Include the return slip or a copy of the return confirmation inside the package.

8. Ship the Return:

   • Attach the prepaid return shipping label to the package.
   • Drop off the package at the designated shipping carrier or return location.

9. Track the Return:

   • Use the tracking number provided with the prepaid return label to monitor the status of your return shipment.

10. Receive Confirmation:

    • Once Reallux receives and processes your return, you will receive a confirmation email.
    • The refund or exchange will be processed according to the return policy.

Additional Tips:

• Review Return Policy: Before initiating a return, review the Reallux return policy to ensure your item is eligible for return and to understand any time limits or conditions.
• Keep Records: Save a copy of your return shipping receipt and tracking number for your records.
• Check Refund Status: Monitor your email and account for updates on the status of your return and refund.

Conclusion:

Starting a return at Reallux is a straightforward process designed to ensure your satisfaction. By following these steps, you can efficiently return your item and receive a refund or exchange. If you encounter any issues, contact Reallux customer support for assistance.