What Items Are Eligible for Exchange

Introduction:

At Reallux, we strive to provide a hassle-free shopping experience, including an easy exchange process. However, not all items are eligible for exchange. Here’s a detailed guide on what items qualify for exchange to ensure you have a smooth and efficient process.

Items Eligible for Exchange:

1. New and Unused Items:

   • Items must be in new and unused condition.
   • Original tags, packaging, and any accessories must be intact.

2. Within Return Window:

   • Items must be returned within 30 days of the purchase date to be eligible for exchange.

3. Original Condition:

   • Items should be in their original condition, free from signs of wear, damage, or alterations.

4. Proof of Purchase:

   • A valid proof of purchase, such as a receipt or order confirmation, is required for all exchanges.

Items Not Eligible for Exchange:

1. Personalized or Custom Items:

   • Items that have been personalized or custom-made to your specifications are not eligible for exchange.

2. Final Sale Items:

   • Items marked as “Final Sale” or “Non-Returnable” are not eligible for exchange.

3. Hygiene Products:

   • For hygiene reasons, certain products such as earrings, intimate apparel, and swimwear are not eligible for exchange if the packaging has been opened.

4. Damaged or Altered Items:

   • Items that have been used, damaged, or altered from their original condition are not eligible for exchange.

Special Considerations:

1. Defective Items:

   • If you receive a defective item, it may be eligible for exchange regardless of the standard eligibility criteria. Contact customer support immediately with details and photos of the defect.

2. Incorrect Items:

   • If you receive an incorrect item (different from what you ordered), it is eligible for exchange. Contact customer support to arrange the return and exchange.

3. Gifts:

   • If the item was received as a gift, exchanges might be processed under the original purchaser’s account. Contact customer support for assistance with gift exchanges.

How to Check Eligibility:

1. Review the Return Policy:

   • Before initiating an exchange, review the Reallux return policy available on our website to ensure your item meets the eligibility criteria.

2. Contact Customer Support:

   • If you are unsure whether an item is eligible for exchange, contact Reallux customer support via live chat, email, or phone for clarification.

Conclusion:

Understanding what items are eligible for exchange at Reallux helps ensure a smooth and efficient process. By following these guidelines and checking the eligibility criteria, you can make informed decisions about exchanging your purchases. If you have any questions or need further assistance, our customer support team is here to help.