Understanding Our Review Policy

At Reallux, we believe in transparency and value the honest opinions of our customers. Our review policy is designed to ensure that all reviews are genuine and helpful. Here’s an overview of how our review policy works.

1. Authenticity and Verification

• Verified Purchases: We prioritize reviews from verified purchasers, ensuring that the feedback is based on actual customer experiences with our products.
• Review Verification: Before posting a review, we may verify the purchase to confirm its authenticity.

2. Review Content Guidelines

• Honesty and Respect: We encourage customers to share their honest opinions while maintaining respect for others. Reviews should focus on the product and the customer’s experience.
• Prohibited Content: Reviews containing inappropriate language, personal attacks, or unrelated content will not be published. We also prohibit the submission of fake or misleading reviews.

3. Moderation and Approval

• Review Moderation: All reviews are moderated by our team to ensure they meet our content guidelines. This process ensures that the reviews are helpful and relevant to other customers.
• Approval Process: Once a review is submitted, it goes through a moderation process and is published once approved. This usually takes a few business days.

4. Responding to Reviews

• Customer Support: If a review highlights an issue or concern, our customer support team may reach out to the reviewer to offer assistance or a resolution.
• Public Replies: In some cases, we may publicly respond to reviews to provide additional information or clarify details about the product.

5. Editing or Removing Reviews

• Customer Requests: Customers can request to edit or remove their reviews if they wish to update their feedback or if they feel it no longer reflects their experience.
• Policy Violations: Reviews that violate our content guidelines or are found to be fake or misleading will be removed.